Terms & Conditions
Terms and Conditions
Welcome to the Where Did You Get That Light? Terms and Conditions page.
Please read these Terms and Conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by them.
All our lampshades are handmade to order so we are afraid that we cannot accept any returns.
But we do want you to be happy with your purchase so please contact us if you have any problems with your shade and we will do what we can to help. There are, for example, many carriers and adaptors available which can change the way your lampshade sits on its base. This company is born out of our own frustration at failing to find any lampshades that we like, can afford and fit our lamp bases, so making yours work is central to our aims.
Telephone number: 07580 299 035/Email: firstname.lastname@example.org
Alternatively we have an open studio on Thursdays between 10am and 1pm and so you can come and visit us. The address is 1 St Leonard's Terrace, London SW3 4QA, nearest tube Sloane Square.
Lampbases and their shades may be returned within 14 days of your receipt of the goods, provided they are in a resaleable condition.
We are sorry but as a small business we have to charge for delivery - one day we might be able to offer it free. Weekday delivery by courier to mainland UK is £6.00. Delivery to the Highlands and Islands (Northern Ireland, the Republic of Ireland, the Channel Islands, Scottish Islands, Isle of Man, Isle of Wight, Scilly Isles) is up to £20.00. Overseas deliveries are charged at cost. Please contact us for a quote.
Delivery costs for our lamp bases have to be calculated and charged at cost on an individual basis because they vary in size and weight but again, once you have placed your order, we will contact you with a quote.
Alternatively, you can collect your goods in person from our Studio. We are open most Thursdays from 10am until 1pm. Details are on our contact page.
Where did you get that light.com warrants that our products comply with their general description and the narrative on our website. To our knowledge, your order will be free from material defect at the time of delivery.
All goods are supplied on condition that our liability is limited in amount to a sum not exceeding the purchase price of the goods supplied.
For bespoke products please send us details of the material you would like to use before buying it. We cannot take responsibility for material that does not turn out to be suitable for the product you have ordered. Please note that some patterned fabrics do not work as French drums because the slope of the lampshade distorts the pattern. Large patterns can also be difficult.
We believe that the techniques used in our handmade paper and the way in which the lampshades themselves are made, add to the feel and originality of the product. We cannot take responsibility for minor imperfections that arise from this process. Our handmade lampshades, for example, do not have the sharp edged, uniform finish of those made by machines.
Our site is intended primarily for use by people resident in the UK. We do also accept orders from individuals resident in other, non UK, EEU states but you will be liable for any duties or taxes imposed on products delivered overseas.
You warrant that the personal information you are required to provide when you register as a customer is true, accurate and complete and that you will notify us of any changes.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of any negligence on our part, we cannot be held liable for any loss you may suffer if a 3rd party procures unauthorized access to any data you provide when accessing or ordering from the website.
We accept all major debit and credit cards except Amex.
- You place the order for your Products on the website by completing the Checkout process.
- We will send you an Order Acknowledgment email detailing the Products you ordered, the quantity and the payment total.
- We require full payment up front before we order, start work on, or dispatch your goods.
- Please allow up to 14 days to receive a Stock item that has been handmade to order, although it will usually arrive more quickly than this.
- Please allow up to 3 weeks to receive a Bespoke item (dependent on availability of fabric).
- Order acceptance and completion of the contract between you and us will take place on the dispatch to you of the Product.
- All orders are subject to availability.
- We reserve the right to make changes to, or discontinue products.